Privacy Policy
AMI Intelligence ("AMI", "we", "us") is a software service that lets businesses run AI phone agents: answering inbound calls, placing outbound campaign calls, collecting information on those calls and managing the resulting leads. This policy explains what personal data we handle, why, where it is stored and the choices you have. It applies to the AMI web dashboard, the AMI Android app and the phone calls AMI handles for our customers.
1. Data we collect
Account data (customers)
- Name, email address and sign-in identifiers, when you sign in with email and password or with Google through Firebase Authentication.
- Settings you enter: phone numbers, agent instructions, call flows, campaign details, and credentials for services you connect, such as Plivo, Razorpay or Google Sheets.
- Billing records: wallet top-ups, payment status and invoices. Card and UPI details are entered on Razorpay's checkout and are never stored by AMI.
Call data (callers)
- Phone numbers of the calling and called parties, call times, duration and outcome.
- Call audio, which is streamed live to the AI model so the agent can respond.
- Call recordings, when the customer has recording turned on.
- Transcripts, call summaries, and the information the agent collects during the call, such as a name, an appointment date or a callback request.
- Lead records the customer imports or that AMI creates from calls.
Technical data
- IP addresses, browser and device type, and server logs, used for security, rate limiting and troubleshooting.
- Browser local storage that keeps you signed in and remembers interface preferences. AMI does not use advertising or third-party tracking cookies.
2. How we use data
- To provide the service: connect calls, run the AI agent, save transcripts, recordings and collected data, and show them to the customer.
- To bill customers for calls and process wallet payments.
- To keep the service secure, prevent abuse and fix problems.
- To contact customers about their account, the service or changes to these terms.
We do not sell personal data, use it for advertising, or use call content to train AI models.
3. Google user data
If you sign in with Google, AMI receives your name, email address and Google account identifier, and uses them only to create and secure your AMI account.
If you choose to export results to Google Sheets, AMI asks for these permissions:
drive.file, to create spreadsheets in your Google Drive and write the call or lead rows you choose to export. This permission only covers files AMI creates; AMI cannot see your other Drive files or spreadsheets.userinfo.email, to show which Google account the export is connected to.
AMI stores the resulting access token encrypted and uses it only when you start an export. You can disconnect at any time in AMI Settings or at myaccount.google.com/permissions.
AMI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is not used for advertising, is not sold, is not read by people except with your consent, for security reasons or to comply with law, and is not used to train AI models.
4. Service providers
We share data only with providers that run parts of the service for us, under their own security and privacy commitments:
- Google Cloud: hosting (Cloud Run), database (Cloud SQL), recording storage (Cloud Storage) and secrets, in the Mumbai (asia-south1) region.
- Google Gemini API: the AI model that listens and speaks on calls and powers the in-app assistant.
- Firebase Authentication: customer sign-in.
- Plivo: telephone numbers and call connection. Indian calls are anchored on Plivo's infrastructure in India.
- Razorpay: wallet payments.
We may also disclose data when required by law, to protect the rights and safety of people or of the service, or as part of a business transfer under equivalent protections.
5. Where data is stored
AMI's servers, database and recordings are in Google Cloud's Mumbai region in India. Some providers, including the Gemini API, may process data in other countries while handling a request.
6. How long we keep data
- Account data is kept while the account is active and deleted within 90 days after it is closed, except billing records kept as tax law requires.
- Call records, transcripts, recordings and leads are kept until the customer deletes them or closes the account.
- Server logs are kept for up to 30 days.
7. Security
Data travels over HTTPS and secure WebSockets. Service credentials you enter are encrypted at rest with AES-256-GCM, and platform secrets are held in Google Secret Manager. Every customer sees only their own data, and access to production systems is limited to the people who operate AMI.
8. Your rights
Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to exercise these rights for you. Customers can delete calls, recordings and leads directly in the dashboard.
If you were called by an AMI agent, the business that called you controls that call's data. Contact that business first. If you cannot reach them, write to us and we will pass on your request.
9. Responsibilities of customers
Customers must have a lawful basis for the calls they make and the data they collect. That includes giving any notice that a call is handled by an AI or is recorded, and following TRAI telemarketing and Do Not Disturb rules.
10. Children
AMI is a business service and is not meant for people under 18. We do not knowingly collect children's data for our own purposes.
11. Changes
If we change this policy, we will update the date above. For significant changes we will tell customers by email or in the dashboard before they take effect.
12. Contact and grievances
For privacy questions, data requests or complaints, write to our grievance officer at midhunskumar2016@gmail.com. We aim to respond to every request within 30 days.